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<table class="msg"><tbody><tr><th colspan="7" style="font-size:x-large;">Users may be unable to access or use some Microsoft 365 services and features.</th></tr><tr><th>ID</th><th>Workload<br>Feature</th><th>Title</th><th>Classification</th><th>Severity</th><th>Start Time</th><th>Last Updated</th></tr><tr class="msgO"><td>MO941162</td><td>Microsoft 365 suite<br>Portal<br>Access</td><td>Users may be unable to access or use some Microsoft 365 services and features</td><td>incident</td><td></td><td>24-Nov-2024 21:54</td><td>25-Nov-2024 05:52</td></tr><tr><td colspan="7"><br><b>Update:</b> 25-Nov-2024 05:35<br><b>Title</b>: Users may be unable to access or use some Microsoft 365 services and features<br><br><b>User Impact</b>: Users may be unable to access or use some Microsoft 365 services and features.<br><br><b>More Info</b>: The affected scenarios are as follows:<br><br>Users may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br><br>Users may be unable to use the following features within Microsoft Teams:<br>- Users are unable to create or update Virtual Events, including webinars and Town Halls.<br>- Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. <br>- Users are unable to create chat, add users and create or edited meetings.<br>- Users are unable to create or modify new teams and channels.<br>- Users may be unable to update presence.<br>- Users may be unable to use the search function.<br>- Users may not see updated list of files and links failing to load within the Chat shared tab.<br><br>Users may experience the following issues with Microsoft Purview:<br>- Users may be unable to access the Purview Portal, or Purview Solutions.<br>- Users may experience delays in policy stamping and with Adaptive Scope Evaluations. <br><br>Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.<br><br>Users may be unable to use the search feature within SharePoint Online.<br> <br><b>Current Status</b>: We've updated the More Info section to include a list of impacted services and scenarios. We're continuing to investigate recent changes, service telemetry and the failure paths to determine the root cause of impact.<br><br><b>Scope of Impact</b>: Impact is specific to users who are served through the affected infrastructure.<br><br><b>Start Time</b>: Sunday, November 24, 2024, at 1:20 AM UTC<br><br><b>Preliminary Root Cause</b>:A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact. <br><br><b>Next Update By</b>: Monday, November 25, 2024, at 12:00 PM UTC<hr><br><br><b>Update:</b> 25-Nov-2024 03:54<br><b>Title</b>: Users unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams<br><br><b>User Impact</b>: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams.<br><br><b>More Info</b>: The affected scenarios are as follows:<br><br>Users may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br><br>Users may also be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. <br> <br><b>Current Status</b>: While we're continuing the restarts to improve service availability, we're thoroughly analyzing recent changes and the specific failure path to determine the next steps required to resolve the issue.<br><br><b>Scope of Impact</b>: Some users may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempting to use their calendar in Microsoft Teams.<br><br><b>Start Time</b>: Sunday, November 24, 2024, at 1:20 AM UTC<br><br><b>Preliminary Root Cause</b>:A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact. <br><br><b>Next Update By</b>: Monday, November 25, 2024, at 11:00 AM UTC<hr><br><br><b>Update:</b> 25-Nov-2024 03:18<br>We are systematically restarting the affected components while continuing our investigation into the cause of the errors.<br><br>This quick update is designed to give the latest information on this issue.<hr><br><br><b>Update:</b> 25-Nov-2024 02:21<br><b>Title</b>: Users unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Team<br><br><b>User Impact</b>: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams.<br><br><b>More Info</b>: The affected scenarios are as follows:<br><br>Users may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br><br>Users may also be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. <br> <br><b>Current Status</b>: Our ongoing service monitoring has determined that the issue is not limited to users in Asia Pacific, and instead that all users worldwide could be intermittently impacted. As such, we're expanding our restart efforts to ensure the issue is resolved for all users. <br><br><b>Scope of Impact</b>: Some users may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempting to use their calendar in Microsoft Teams.<br><br><b>Start Time</b>: Sunday, November 24, 2024, at 1:20 AM UTC<br><br><b>Preliminary Root Cause</b>:A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact. <br><br><b>Next Update By</b>: Monday, November 25, 2024, at 9:00 AM UTC<hr><br><br><b>Update:</b> 25-Nov-2024 00:46<br><b>Title</b>: Users in Asia Pacific unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Team<br><br><b>User Impact</b>: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams.<br><br><b>More Info</b>: The affected scenarios are as follows:<br><br>Users may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br><br>Users may also be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. <br> <br><b>Current Status</b>: We're continuing to work to restart the small subset of machines which have previously failed to restart. We're also continuing to add additional capacity to the affected environment to mitigate impact as quickly as possible. At this time, we expect the majority of users will experience relief from impact as we work to address the remaining issues. <br><br><b>Scope of Impact</b>: Some users in the Asia Pacific region may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempting to use their calendar in Microsoft Teams.<br><br><b>Start Time</b>: Sunday, November 24, 2024, at 1:20 AM UTC<br><br><b>Preliminary Root Cause</b>:A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact. <br><br><b>Next Update By</b>: Monday, November 25, 2024, at 8:00 AM UTC<hr><br><br><b>Update:</b> 24-Nov-2024 23:56<br><b>Title</b>: Users in Asia Pacific unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Team<br><br><b>User Impact</b>: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams.<br><br><b>More Info</b>: The affected scenarios are as follows:<br><br>Users may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br><br>Users may also be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. <br> <br><b>Current Status</b>: We've identified a small subset of machines which are failing to restart, resulting in persisting impact. We're further investigating what is causing the restarts to fail to determine our next steps. <br><br><b>Scope of Impact</b>: Some users in the Asia Pacific region may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempting to use their calendar in Microsoft Teams.<br><br><b>Start Time</b>: Sunday, November 24, 2024, at 1:20 AM UTC<br><br><b>Preliminary Root Cause</b>:A portion of infrastructure which supports mailbox and calendar functionality isn't operating as expected, resulting in impact. <br><br><b>Next Update By</b>: Monday, November 25, 2024, at 6:00 AM UTC<hr><br><br><b>Update:</b> 24-Nov-2024 23:18<br>In addition to the infrastructure restarts, we're also working to add additional capacity to the affected environment to further assist in our impact mitigation efforts. <br><br>This quick update is designed to give the latest information on this issue.<hr><br><br><b>Update:</b> 24-Nov-2024 22:50<br><b>Title</b>: Users in Asia Pacific unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Team<br><br><b>User Impact</b>: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams.<br><br><b>More Info</b>: The affected scenarios are as follows:<br><br>Users may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br><br>Users may also be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. <br> <br><b>Current Status</b>: We've determined via our internal telemetry that the impact to Microsoft Teams calendars has self-recovered. To fully resolve the issue, we initiated restarts on affected infrastructure and are monitoring further to determine whether additional steps are required. We're also continuing our investigation into the root cause of this issue. <br><br><b>Scope of Impact</b>: Some users in the Asia Pacific region may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempting to use their calendar in Microsoft Teams.<br><br><b>Start Time</b>: Sunday, November 24, 2024, at 1:30 AM UTC<br><br><b>Next Update By</b>: Monday, November 25, 2024, at 5:00 AM UTC<hr><br><br><b>Update:</b> 24-Nov-2024 22:29<br>While we continue to investigate the source of the issue, we're restarting affected machines in an attempt to mitigate the user impact. <br><br>This quick update is designed to give the latest information on this issue.<hr><br><br><b>Update:</b> 24-Nov-2024 22:00<br><b>Title</b>: Users in Asia Pacific unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Team<br><br><b>User Impact</b>: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams.<br><br><b>More Info</b>: Here are the service impact scenarios affected:<br><br>Exchange Online may be unable to access Exchange Online using the following impacted connection methods:<br>- Outlook on the web<br>- Outlook desktop client<br>- Representational State Transfer (REST)<br>- Exchange ActiveSync (EAS)<br> <br><b>Current Status</b>: Our automated systems alerted us to an issue in which some users may be intermittently unable to access their mailboxes in Exchange Online using any connection method or their calendar functionality in Microsoft Teams. We're analyzing a portion of Exchange Online infrastructure responsible for accessing mailboxes to understand the root cause of the issue and determine our next troubleshooting steps.<br><br><b>Scope of Impact</b>: Some users in the Asia Pacific region may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempt to use their calendar in Microsoft Teams.<br><br><b>Next Update By</b>: Monday, November 25, 2024, at 4:00 AM UTC<hr><br></td></tr></tbody></table>
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