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<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="preconnect" href="//www.zohowebstatic.com"><link rel="dns-prefetch" href="//www.zohowebstatic.com"><link rel="preconnect" href="https://static.zohocdn.com"><link rel="dns-prefetch" href="https://static.zohocdn.com"><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Regular.woff2" as="font" type="font/woff2" crossorigin=""><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Bold.woff2" as="font" type="font/woff2" crossorigin=""><link rel="preload" href="https://static.zohocdn.com/zohofonts/zohopuvi/4.0/Zoho_Puvi_Semibold.woff2" as="font" type="font/woff2" crossorigin=""><script async="" src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/var_init.js"></script><script>(function(w,s){var e=document.createElement("script");e.async=true;e.src="https://zohotagmanager.cdn.pagesense.io/ztmjs/9e14ca550fb345518206a5a65a40a7a9.js";var x=document.getElementsByTagName("script")[0];x.parentNode.insertBefore(e,x);})(window,"script");</script><title>Join Remote Support Session | Zoho Assist</title><meta name="description" content="Quickly join remote support sessions with your technicians and get your issues resolved instantly using Zoho Assist."><link rel="icon" href="https://www.zohowebstatic.com/sites/zweb/images/favicon.ico" type="image/vnd.microsoft.icon"><link rel="canonical" href="https://www.zoho.com/assist/join/"><meta property="og:title" content="Join Remote Support Session | Zoho Assist"><meta property="og:description" content="Quickly join remote support sessions with your technicians and get your issues resolved instantly using Zoho Assist."><meta property="og:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/assist-logo.png"><meta property="og:url" content="https://www.zoho.com/assist/join/"><meta property="og:site_name" content="Zoho"><meta property="og:type" content="website"><meta name="twitter:title" content="Join Remote Support Session | Zoho Assist"><meta name="twitter:description" content="Quickly join remote support sessions with your technicians and get your issues resolved instantly using Zoho Assist."><meta name="twitter:image" content="https://www.zohowebstatic.com/sites/zweb/images/ogimage/assist-logo.png"><meta name="twitter:card" content="summary"><meta name="twitter:site" content="@zoho"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/common/zohocustom.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/product/assist.css"><link rel="stylesheet" href="//www.zohowebstatic.com/sites/zweb/css/translation/assist/24727.css"></head><body class="zw-page-24727 zw-product-54 zw-product-assist zw-template-just_html i18n-en ccode-es" data-prdname="assist" data-prdname-display="Assist"> <header><div class="zw-promo-top"></div><div class="zw-product-header "><div></div></div> </header> <main><div class="zw-template-inner"><div class="zwc-page-wrap"> <section class="banner-sec"><div class="content-wrap zwc-div-100"><div class="side-btn-wrap zwc-flex-wrap zwc-justify-between zwc-flex-align-center"><a class="cta-btn act-btn" href="/assist/signup.html">Signup</a><a class="demo-btn nonlang" href="/assist/lp/demo-registration.html">Get a demo</a><a class="demo-btn dra-btn nonlang" href="/assist/report-a-scam.html" target="_blank">Detect &amp; Report Abuse</a></div><h1 class="text-center">Join Remote Support Session</h1><div class="loader"><iframe id="zwc-join-form" class="zwc-m-auto zwc-flex-wrap" src="https://assist.zoho.in/login/join-iframe.jsp?language=en" title="Assist Join page" width="520" height="400"></iframe></div></div> </section> <section class="remote bg-sec"><div class="content-wrap"><div class="text-center zwc-m-auto zwc-div-60 mb-title"><h2>How to Join a Remote Session</h2> <a class="black-btn" href="https://www.zoho.com/assist/help/remote-support/join-session.html" target="_blank">Learn more about joining remote sessions</a></div><div class="zwc-flex-wrap zwc-justify-between how-to-join"><div class="zwc-div-30"> <span class="sprite icon1">&nbsp;</span><h3>Enter the session ID</h3><p>Enter the session ID provided by your technician, provide your name for the technician to identify you and then click on Join session to start the join process.</p></div><div class="zwc-div-30"> <span class="sprite icon2">&nbsp;</span><h3 class="icon2">Download the file</h3><p>Download the join app provided for you based on your operating system. Once downloaded run the file on your computer to join the remote session.</p></div><div class="zwc-div-30"> <span class="sprite icon3">&nbsp;</span><h3 class="icon3">Join the session</h3><p>Accept the confirmation prompt to give access to the technician. Once accepted your session will be established and the technician can access your device.</p></div></div></div> </section> <section class="section faq-section mb"><div class="content-wrap bottom-animated animated middle-animated top-animated"><div class="zfaq-section"><h2 class="faq-heading">Frequently Asked Questions</h2><div class="zfaq_wrapper"><div class="zfaq-wrap active"><h2>1. Why would I need to remote control my smartphone from a PC?</h2><div class="faq-ans" style="display: block;"><p> Remotely controlling your smartphone from a PC can be useful in a variety of situations, such as when you need to access files or data on a phone in a different location, or when you need to remotely troubleshoot a customer’s phone.</p></div><span class="arrow"></span></div><div class="zfaq-wrap"><h2>2. Is remote phone control secure?</h2><div class="faq-ans"><p> Zoho Assist uses SSL and 256-bit AES encryption to secure the connection between your PC and phone. You can rest assured that all your data is end-to-end protected.</p></div><span class="arrow"></span></div><div class="zfaq-wrap"><h2>3. Is it possible to transfer files between my phone and PC during a remote session?</h2><div class="faq-ans"><p> Yes, Zoho Assist, web-based remote support software, is equipped with file transfer functionalities, enabling seamless file transfers between your phone and PC during remote control sessions.</p></div><span class="arrow"></span></div><div class="zfaq-wrap"><h2>4. How to control my Android phone from my Windows 10 PC?</h2><div class="faq-ans"><p> Visit <a href="https://assist.zoho.com/" target="_blank">https://assist.zoho.com/</a> on your Windows 10 PC to begin a remote support session. Share the session ID through email or SMS to your Android phone. Concurrently, download and install the Zoho Assist Customer app on your phone. This enables you to take remote control of your phone by entering the ID and joining the ongoing session.</p></div><span class="arrow"></span></div><div class="zfaq-wrap"><h2>5. Can I remotely control my PC from my phone?</h2><div class="faq-ans"><p> Yes, you can. All you need to do is install the Zoho Assist Technician app on your phone and start a session. You can remotely access your PC after joining the session by entering the unique 9-digit session ID.</p></div><span class="arrow"></span></div></div></div></div> </section></div></div> </main> <footer><div class="zw-product-footer"></div><div class="zw-global-footer"></div><div class="zw-only-copyright"></div><div class="zw-promo-bottom"></div> </footer> <aside><div class="zw-other-info"></div> </aside><script src="//www.zohowebstatic.com/sites/zweb/js/common/zcms.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/common/zohocustom.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/product/assist.js"></script><script src="//www.zohowebstatic.com/sites/zweb/js/translation/assist/24727.js"></script><script type="text/javascript">
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