- 扫描 ID：
- 77993652-d821-48d3-a9c7-645397e24c1f已完成
- 提交的 URL：
- https://www.reactiveclaims.com/
- 报告完成时间：
链接 · 找到 3 个
从页面中识别出的传出链接
| 链接 | 文本 |
|---|---|
| http://www.ifig.org | Insurance Fraud Investigators Group |
| http://ec.europa.eu/transport/passengers/air/air_en.htm | this link |
| http://kicreative.co.uk/ | KICREATIVE © |
JavaScript 变量 · 找到 72 个
在页面窗口对象上加载的全局 JavaScript 变量是在函数外部声明的变量，可以从当前范围内的代码中的任何位置访问
| 名称 | 类型 |
|---|---|
| onbeforetoggle | object |
| documentPictureInPicture | object |
| onscrollend | object |
| moment | function |
| noPageAccessMessage | function |
| replaceAll | function |
| showError | function |
| getCurrentUser | function |
| checkUserValidity | function |
| storeUser | function |
控制台日志消息 · 找到 10 条
记录到 Web 控制台的消息
| 类型 | 类别 | 记录 |
|---|---|---|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
| error | network |
|
HTML
页面的原始 HTML 正文
<!DOCTYPE html><html class="disable-smooth-scroll js no-touch history boxshadow csstransforms3d csstransitions video svg webkit chrome win js sticky-header-enabled sticky-header-negative" style=""><head>
<!-- Basic -->
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>Reactive Claims</title>
<meta name="keywords" content="Reactive Claims">
<meta name="description" content="Reactive Claims - Insurance">
<meta name="author" content="kicreative.co.uk">
<link rel="shortcut icon" href="common/img/favicon.ico" type="image/x-icon">
<link rel="apple-touch-icon" href="common/img/apple-touch-icon.png">
<meta name="viewport" content="width=device-width, minimum-scale=1.0, maximum-scale=1.0, user-scalable=no">
<link href="https://fonts.googleapis.com/css?family=Open+Sans:300,400,600,700,800%7CShadows+Into+Light" rel="stylesheet" type="text/css">
<link rel="stylesheet" href="common/vendor/bootstrap/css/bootstrap.min.css">
<link rel="stylesheet" href="common/vendor/font-awesome/css/font-awesome.min.css">
<link rel="stylesheet" href="common/vendor/simple-line-icons/css/simple-line-icons.min.css">
<link rel="stylesheet" href="common/vendor/owl.carousel/assets/owl.carousel.min.css">
<link rel="stylesheet" href="common/vendor/owl.carousel/assets/owl.theme.default.min.css">
<link rel="stylesheet" href="common/vendor/magnific-popup/magnific-popup.min.css">
<link rel="stylesheet" href="common/assets/vendor/bootstrap-datepicker/css/bootstrap-datepicker3.css">
<link rel="stylesheet" href="../common/css/theme.css">
<link rel="stylesheet" href="common/css/theme-elements.css">
<link rel="stylesheet" href="common/css/theme-blog.css">
<link rel="stylesheet" href="common/css/theme-shop.css">
<link rel="stylesheet" href="common/css/theme-animate.css">
<link rel="stylesheet" href="common/vendor/rs-plugin/css/settings.css">
<link rel="stylesheet" href="common/vendor/rs-plugin/css/layers.css">
<link rel="stylesheet" href="common/vendor/rs-plugin/css/navigation.css">
<link rel="stylesheet" href="common/vendor/circle-flip-slideshow/css/component.css">
<link rel="stylesheet" href="common/css/skins/default.css">
<link rel="stylesheet" href="common/css/custom.css">
<script src="../common/scripts/js/moment.js"></script>
<script src="common/scripts/js/reactive.js"></script>
<script src="common/vendor/modernizr/modernizr.min.js"></script>
<script src="common/vendor/jquery/jquery.min.js"></script>
<script type="text/javascript">
$(function () {
if ($('#selectedPageID').html() != '') {
$('#' + $('#selectedPageID').html()).addClass('active');
}
$('#loginLink').click(function () { logIn(); return false; });
});
</script>
<link rel="stylesheet" href="https://code.jquery.com/ui/1.10.3/themes/smoothness/jquery-ui.css">
<script src="common/scripts/js/jquery-ui.js"></script>
<script src="common/scripts/js/moment.js"></script>
<script src="common/scripts/js/registerClaim.js"></script>
<style>
.faqContent {
margin-top: 10px;
}
.faqQuestion {
margin-bottom: 5px;
cursor: pointer;
color: #A21D22;
}
.faqAnswer {
margin-bottom: 20px;
margin-left: 18px;
}
#checkbox1 {
width: 20px;
height: 20px;
}
.checkboxheading {
color: #1d2127;
font-weight: 300;
line-height: 42px;
font-size: 2.2em;
margin: 0 0 0 0;
padding-left: 10px;
}
.checkboxtext {
color: #1d2127;
font-weight: 150;
line-height: 20px;
font-size: 1.2em;
margin: 0 0 0 0;
padding-left: 10px;
}
</style>
<script type="text/javascript">
$(function () {
$("#chooseAddress").slideUp('fast');
getInsuranceProducts();
});
function FocusOnInput() {
document.getElementById("title").focus();
}
$(function () {
$("#dateOfBirth").datepicker({ dateFormat: 'dd/mm/yy' }).val()
});
$(function () {
$("#policyPurchaseDate").datepicker({ dateFormat: 'dd/mm/yy' }).val()
});
$(function () {
$("#policyStartDate").datepicker({ dateFormat: 'dd/mm/yy' }).val()
});
$(function () {
$("#policyEndDate").datepicker({ dateFormat: 'dd/mm/yy' }).val()
});
$(function () {
$("#departureDate").datepicker({ dateFormat: 'dd/mm/yy' }).val()
});
$(function () {
$("#returnDate").datepicker({ dateFormat: 'dd/mm/yy' }).val()
});
</script>
</head>
<body>
<div id="selectedPageID" class="hidden"></div>
<div class="body">
<header id="header" class="header-narrow" data-plugin-options="{"stickyEnabled": true, "stickyEnableOnBoxed": true, "stickyEnableOnMobile": false, "stickyStartAt": 52, "stickySetTop": "-52px", "stickyChangeLogo": true}" style="min-height: 148px;">
<div class="header-body">
<div class="header-top header-top-secondary header-top-style-3">
<div class="container">
<!---<div class="header-search hidden-xs">
<form id="searchForm" action="SearchResults.aspx" method="get">
<div class="input-group">
<input type="text" class="form-control" name="searchText" id="searchText" placeholder="Search..." required>
<span class="input-group-btn">
<button class="btn btn-default" type="submit"><i class="fa fa-search"></i></button>
</span>
</div>
</form>
</div>-->
<nav class="header-nav-top">
<ul class="nav nav-pills">
<li class="hidden-xs">
<a href="../RegisterTravelClaim.aspx"><i class="fa fa-angle-right"></i> Register a Claim now</a>
</li>
<!---<li class="hidden-xs">
<a href="mailto:[email protected]"><span class="ws-nowrap"><i class="fa fa-angle-right"></i> Email Us</a>
</li>-->
<li>
</li>
</ul>
</nav>
</div>
</div>
<div class="header-container container">
<div class="header-row">
<div class="header-column">
<div class="header-logo" style="width: 176px; height: 79px;">
<!---<a href="Home.aspx">-->
<img id="reactive-logo" alt="Reactive Claims Logo" width="164" height="55" src="common/img/logos/reactive-claims-logo2.png">
<!---</a>-->
</div>
</div>
<div class="header-column">
<div class="header-row">
<div class="header-nav">
<button class="btn header-btn-collapse-nav" data-toggle="collapse" data-target=".header-nav-main">
<i class="fa fa-bars"></i>
</button>
<div class="header-nav-main header-nav-main-effect-1 header-nav-main-sub-effect-1 collapse">
<nav>
<ul class="nav nav-pills" id="mainNav">
<!---<li id="homeNav" class="">
<a href="Home.aspx">
Home
</a>
</li>
<li id="aboutUsNav" class="dropdown">
<a class="dropdown-toggle" data-toggle="dropdown" href="#">About Us
</a>
<ul class="dropdown-menu">
<li class="dropdown">
<a href="OurStory.aspx">Our Story</a>
</li>
<li class="dropdown">
<a href="CoreValues.aspx">Core Values</a>
</li>
<li class="dropdown">
<a href="Services.aspx">Services</a>
</li>
<li class="dropdown">
<a href="Testimonials.aspx">Testimonials</a>
</li>
<li class="dropdown">
<a href="PrivacyPolicy.aspx">Privacy Policy</a>
</li>
</ul>
</li>
<li id="performanceNav">
<a href="Performance.aspx">Performance
</a>
</li>
<li id="newsNav">
<a href="News.aspx">News
</a>
</li>
<li id="faqsNav">
<a href="FAQs.aspx">FAQs
</a>
</li>--->
<li id="contactUsNav">
<a href="ContactUs.aspx">Contact Us
</a>
</li>
<li id="loginNav">
<a href="#" id="loginLink">
<i class="fa fa-user"></i> Supplier Access
</a>
</li>
</ul>
</nav>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</header>
<div role="main" class="main">
<section class="page-header">
<div class="container">
<div class="row">
<div class="col-md-12">
<!---<ul class="breadcrumb">
<li><a href="Home.aspx">Home</a></li>
<li class="active">Claim</li>
</ul>-->
</div>
</div>
<div class="row">
<div class="col-md-12">
<h1>Register a Travel Claim</h1>
</div>
</div>
</div>
</section>
<div id="claimPage">
<div class="container">
<h4>Step 1</h4>
<h1><strong>Register a Travel claim</strong></h1>
<p style="font-size: 24pt; color: blue; font-weight: bold; line-height: normal;">To register a Vehicle Hire claim, <a href="RegisterVehicleClaim.aspx">click here</a></p>
<div class="row">
<div class="col-md-12">
<p class="lead">Please complete the fields below (<strong>Note: <span class="required">*</span> denotes a mandatory field</strong>), select the Claim Forms you require and click the "Submit" button at the bottom of the page.</p>
<p class="lead">If you include an email address and tick the box next to each claim form you require, the forms will be emailed to you immediately.</p>
<!---<p class="lead">Please check your spam/junk folders and add us (<a href="mailto:[email protected]">[email protected]</a>) to your contact list.</p>-->
<p class="lead">All dates should be entered in the "dd/mm/yyyy" format. You can enter the date manually, select from the drop-down calendar or use a combination of these methods.</p>
</div>
</div>
<div class="row">
<div class="col-lg-12">
<section class="panel">
<div class="panel-body">
<form class="form-horizontal form-bordered" method="get">
<div class="form-group">
<label class="col-md-3 control-label" for="title">Title <span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="title" name="title" placeholder="" value="" autofocus="" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="firstName">First Name <span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="firstName" name="firstName" placeholder="" value="" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="surname">Surname <span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="surname" name="surname" placeholder="" value="" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Postcode</label>
<div class="col-md-6">
<div class="input-group mb-md">
<input type="text" name="postcodeLookup" id="postcodeLookup" class="form-control">
<span class="input-group-btn">
<button class="btn btn-primary" type="button" onclick="getAddress()">Get Address</button>
</span>
</div>
</div>
</div>
<div id="chooseAddress" class="form-group hidden">
<label class="col-md-3 control-label">Select Address</label>
<div class="col-md-6">
<select multiple="" class="form-control" id="addressList" onclick="setAddress()">
</select>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="addressLine1">Address <span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="addressLine1" name="addressLine1" placeholder="Address Line 1" value="" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="addressLine2"></label>
<div class="col-md-6">
<input type="text" class="form-control" id="addressLine2" name="addressLine2" placeholder="Address Line 2" value="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="addressLine3"><span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="addressLine3" name="addressLine3" placeholder="Town" value="" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="addressLine4"></label>
<div class="col-md-6">
<input type="text" class="form-control" id="addressLine4" name="addressLine4" placeholder="County" value="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="postcode"><span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="postcode" name="postcode" placeholder="Postcode" value="" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Date of Birth <span class="required">*</span></label>
<div class="col-md-6">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-calendar"></i>
</span>
<input type="text" class="form-control hasDatepicker" id="dateOfBirth" name="dateOfBirth" data-plugin-masked-input="" data-input-mask="99/99/9999" placeholder="dd/mm/yyyy" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Telephone <span class="required">*</span></label>
<div class="col-md-6 control-label">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-phone"></i>
</span>
<input type="text" class="form-control" id="telephoneNumber" name="telephoneNumber" data-plugin-masked-input="" data-input-mask="01234 567890" placeholder="" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Mobile</label>
<div class="col-md-6 control-label">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-phone"></i>
</span>
<input type="text" class="form-control" id="mobileNumber" name="mobileNumber" data-plugin-masked-input="" data-input-mask="07712 345678" placeholder="" value="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="emailAddress">Email Address <span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="emailAddress" name="emailAddress" placeholder="Email Address" value="" autocomplete="off" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="confirmEmailAddress"><span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="confirmEmailAddress" name="confirmEmailAddress" placeholder="Confirm Email Address" value="" autocomplete="off" required="">
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Policy Purchase Date <span class="required">*</span></label>
<div class="col-md-6">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-calendar"></i>
</span>
<input type="text" class="form-control hasDatepicker" id="policyPurchaseDate" name="policyPurchaseDate" data-plugin-masked-input="" data-input-mask="99/99/9999" placeholder="dd/mm/yyyy" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Policy Start Date <span class="required">*</span></label>
<div class="col-md-6">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-calendar"></i>
</span>
<input type="text" class="form-control hasDatepicker" id="policyStartDate" name="policyStartDate" data-plugin-masked-input="" data-input-mask="99/99/9999" placeholder="dd/mm/yyyy" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Policy End Date <span class="required">*</span></label>
<div class="col-md-6">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-calendar"></i>
</span>
<input type="text" class="form-control hasDatepicker" id="policyEndDate" name="policyEndDate" data-plugin-masked-input="" data-input-mask="99/99/9999" placeholder="dd/mm/yyyy" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Trip Departure Date <span class="required">*</span></label>
<div class="col-md-6">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-calendar"></i>
</span>
<input type="text" class="form-control hasDatepicker" id="departureDate" name="departureDate" data-plugin-masked-input="" data-input-mask="99/99/9999" placeholder="dd/mm/yyyy" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label">Trip Return Date <span class="required">*</span></label>
<div class="col-md-6">
<div class="input-group">
<span class="input-group-addon">
<i class="fa fa-calendar"></i>
</span>
<input type="text" class="form-control hasDatepicker" id="returnDate" name="returnDate" data-plugin-masked-input="" data-input-mask="99/99/9999" placeholder="dd/mm/yyyy" value="" required="">
</div>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="policyNumber">Policy Number <span class="required">*</span></label>
<div class="col-md-6">
<input type="text" class="form-control" id="policyNumber" name="policyNumber" placeholder="Policy Number" value="" required="">
</div>
</div>
<div class="form-group" style="margin-bottom: 30px;">
<label class="col-md-3 control-label"> </label>
<div class="col-md-6">
<span style="font-size: 10pt; color: red;">Note: This is NOT your holiday booking reference number</span>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="countryOfDestination">Country of Destination <span class="required">*</span></label>
<div class="col-md-6">
<select id="countryOfDestination" name="countryOfDestination" style="height: 34px; padding: 6px 12px;">
<option value=""></option>
<option value="1">Afghanistan</option>
<option value="2">Albania</option>
<option value="3">Algeria</option>
<option value="4">American Samoa</option>
<option value="5">Andorra</option>
<option value="6">Angola</option>
<option value="7">Anguilla</option>
<option value="8">Antarctica</option>
<option value="9">Antigua</option>
<option value="10">Argentina</option>
<option value="11">Armenia</option>
<option value="12">Aruba</option>
<option value="13">Australia</option>
<option value="245">Australia / New Zealand</option>
<option value="14">Austria</option>
<option value="15">Azerbaijan</option>
<option value="16">Bahamas</option>
<option value="17">Bahrain</option>
<option value="18">Bangladesh</option>
<option value="19">Barbados</option>
<option value="20">Belarus</option>
<option value="21">Belgium</option>
<option value="22">Belize</option>
<option value="23">Benin</option>
<option value="24">Bermuda</option>
<option value="25">Bhutan</option>
<option value="26">Bolivia</option>
<option value="27">Bosnia And Herzegovina</option>
<option value="28">Botswana</option>
<option value="29">Bouvet Island</option>
<option value="30">Brazil</option>
<option value="31">British Indian Ocean Territory</option>
<option value="32">Brunei Darussalam</option>
<option value="33">Bulgaria</option>
<option value="34">Burkina Faso</option>
<option value="35">Burundi</option>
<option value="36">Cambodia</option>
<option value="37">Cameroon</option>
<option value="38">Canada</option>
<option value="39">Cape Verde</option>
<option value="40">Cayman Islands</option>
<option value="41">Central African Republic</option>
<option value="42">Chad</option>
<option value="250">Channel Islands</option>
<option value="43">Chile</option>
<option value="44">China</option>
<option value="45">Christmas Island</option>
<option value="46">Cocos (Keeling) Islands</option>
<option value="47">Colombia</option>
<option value="48">Comoros</option>
<option value="49">Congo</option>
<option value="50">Congo, The Democratic Republic Of The</option>
<option value="51">Cook Islands</option>
<option value="52">Costa Rica</option>
<option value="53">Cote D'Ivoire</option>
<option value="54">Croatia</option>
<option value="55">Cuba</option>
<option value="56">Cyprus</option>
<option value="57">Czech Republic</option>
<option value="58">Denmark</option>
<option value="59">Djibouti</option>
<option value="60">Dominica</option>
<option value="61">Dominican Republic</option>
<option value="62">East Timor</option>
<option value="63">Ecuador</option>
<option value="64">Egypt</option>
<option value="65">El Salvador</option>
<option value="66">Equatorial Guinea</option>
<option value="67">Eritrea</option>
<option value="68">Estonia</option>
<option value="69">Ethiopia</option>
<option value="241">Europe</option>
<option value="70">Falkland Islands (Malvinas)</option>
<option value="71">Faroe Islands</option>
<option value="72">Fiji</option>
<option value="73">Finland</option>
<option value="74">France</option>
<option value="75">French Guiana</option>
<option value="76">French Polynesia</option>
<option value="247">French Southern And Antarctic Territories</option>
<option value="77">French Southern Territories</option>
<option value="78">Gabon</option>
<option value="79">Gambia</option>
<option value="80">Georgia</option>
<option value="81">Germany</option>
<option value="82">Ghana</option>
<option value="83">Gibraltar</option>
<option value="84">Greece</option>
<option value="85">Greenland</option>
<option value="86">Grenada</option>
<option value="87">Guadeloupe</option>
<option value="88">Guam</option>
<option value="89">Guatemala</option>
<option value="90">Guinea</option>
<option value="91">Guinea-Bissau</option>
<option value="92">Guyana</option>
<option value="93">Haiti</option>
<option value="94">Heard Island And Mcdonald Islands</option>
<option value="95">Holy See (Vatican City State)</option>
<option value="96">Honduras</option>
<option value="97">Hong Kong</option>
<option value="98">Hungary</option>
<option value="99">Iceland</option>
<option value="100">India</option>
<option value="101">Indonesia</option>
<option value="102">Iran, Islamic Republic Of</option>
<option value="103">Iraq</option>
<option value="104">Ireland</option>
<option value="105">Israel</option>
<option value="106">Italy</option>
<option value="107">Jamaica</option>
<option value="108">Japan</option>
<option value="109">Jordan</option>
<option value="110">Kazakstan</option>
<option value="111">Kenya</option>
<option value="112">Kiribati</option>
<option value="113">Korea, Democratic People'S Republic Of</option>
<option value="114">Korea, Republic Of</option>
<option value="115">Kuwait</option>
<option value="116">Kyrgyzstan</option>
<option value="117">Lao People'S Democratic Republic</option>
<option value="118">Latvia</option>
<option value="119">Lebanon</option>
<option value="120">Lesotho</option>
<option value="121">Liberia</option>
<option value="122">Libyan Arab Jamahiriya</option>
<option value="123">Liechtenstein</option>
<option value="124">Lithuania</option>
<option value="125">Luxembourg</option>
<option value="126">Macau</option>
<option value="127">Macedonia, The Former Yugoslav Republic Of</option>
<option value="128">Madagascar</option>
<option value="129">Malawi</option>
<option value="130">Malaysia</option>
<option value="131">Maldives</option>
<option value="132">Mali</option>
<option value="133">Malta</option>
<option value="134">Marshall Islands</option>
<option value="135">Martinique</option>
<option value="136">Mauritania</option>
<option value="137">Mauritius</option>
<option value="138">Mayotte</option>
<option value="139">Mexico</option>
<option value="140">Micronesia, Federated States Of</option>
<option value="141">Moldova, Republic Of</option>
<option value="142">Monaco</option>
<option value="143">Mongolia</option>
<option value="249">Montenegro</option>
<option value="144">Montserrat</option>
<option value="145">Morocco</option>
<option value="146">Mozambique</option>
<option value="147">Myanmar</option>
<option value="148">Namibia</option>
<option value="149">Nauru</option>
<option value="150">Nepal</option>
<option value="151">Netherlands</option>
<option value="152">Netherlands Antilles</option>
<option value="153">New Caledonia</option>
<option value="154">New Zealand</option>
<option value="155">Nicaragua</option>
<option value="156">Niger</option>
<option value="157">Nigeria</option>
<option value="158">Niue</option>
<option value="159">Norfolk Island</option>
<option value="160">Northern Mariana Islands</option>
<option value="161">Norway</option>
<option value="162">Oman</option>
<option value="163">Pakistan</option>
<option value="164">Palau</option>
<option value="165">Palestinian Territory, Occupied</option>
<option value="166">Panama</option>
<option value="167">Papua New Guinea</option>
<option value="168">Paraguay</option>
<option value="169">Peru</option>
<option value="170">Philippines</option>
<option value="171">Pitcairn</option>
<option value="172">Poland</option>
<option value="173">Portugal</option>
<option value="174">Puerto Rico</option>
<option value="175">Qatar</option>
<option value="176">Reunion</option>
<option value="177">Romania</option>
<option value="178">Russian Federation</option>
<option value="179">Rwanda</option>
<option value="180">Saint Helena</option>
<option value="181">Saint Kitts And Nevis</option>
<option value="182">Saint Lucia</option>
<option value="183">Saint Pierre And Miquelon</option>
<option value="184">Saint Vincent And The Grenadines</option>
<option value="185">Samoa</option>
<option value="186">San Marino</option>
<option value="187">Sao Tome And Principe</option>
<option value="188">Saudi Arabia</option>
<option value="189">Senegal</option>
<option value="248">Serbia</option>
<option value="190">Seychelles</option>
<option value="191">Sierra Leone</option>
<option value="192">Singapore</option>
<option value="193">Slovakia</option>
<option value="194">Slovenia</option>
<option value="195">Solomon Islands</option>
<option value="196">Somalia</option>
<option value="197">South Africa</option>
<option value="198">South Georgia And The South Sandwich Islands</option>
<option value="199">Spain</option>
<option value="200">Sri Lanka</option>
<option value="201">Sudan</option>
<option value="202">Suriname</option>
<option value="203">Svalbard And Jan Mayen</option>
<option value="204">Swaziland</option>
<option value="205">Sweden</option>
<option value="206">Switzerland</option>
<option value="207">Syrian Arab Republic</option>
<option value="208">Taiwan, Province Of China</option>
<option value="209">Tajikistan</option>
<option value="210">Tanzania, United Republic Of</option>
<option value="211">Thailand</option>
<option value="212">Togo</option>
<option value="213">Tokelau</option>
<option value="214">Tonga</option>
<option value="215">Trinidad And Tobago</option>
<option value="216">Tunisia</option>
<option value="217">Turkey</option>
<option value="218">Turkmenistan</option>
<option value="219">Turks And Caicos Islands</option>
<option value="220">Tuvalu</option>
<option value="221">Uganda</option>
<option value="222">Ukraine</option>
<option value="223">United Arab Emirates</option>
<option value="224">United Kingdom</option>
<option value="225">United States</option>
<option value="226">United States Minor Outlying Islands</option>
<option value="227">Uruguay</option>
<option value="228">Uzbekistan</option>
<option value="229">Vanuatu</option>
<option value="230">Venezuela</option>
<option value="231">Vietnam</option>
<option value="232">Virgin Islands, British</option>
<option value="233">Virgin Islands, U.S.</option>
<option value="234">Wallis And Futuna</option>
<option value="235">Western Sahara</option>
<option value="243">Worldwide</option>
<option value="236">Yemen</option>
<option value="237">Yugoslavia</option>
<option value="238">Zambia</option>
<option value="239">Zimbabwe</option>
</select>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="nameOfProduct">Name of Insurance Product you purchased <span class="required">*</span></label>
<div class="col-md-6">
<select class="form-control" id="nameOfProduct" onchange="getPolicyTypes();"><option value=""></option>
<option value="AllClear Black">AllClear Black</option>
<option value="AllClear Gold">AllClear Gold</option>
<option value="AllClear Gold Plus">AllClear Gold Plus</option>
<option value="AllClear Platinum Cruise">AllClear Platinum Cruise</option>
<option value="AllClear Silver">AllClear Silver</option>
<option value="AllClear Tailor Made">AllClear Tailor Made</option>
<option value="AllClear Traveller">AllClear Traveller</option>
<option value="Annual Travel Insurance.com">Annual Travel Insurance.com</option>
<option value="ASDA money">ASDA money</option>
<option value="Barrhead Travel">Barrhead Travel</option>
<option value="Big Blue">Big Blue</option>
<option value="BIKMO">BIKMO</option>
<option value="Blue Insurance">Blue Insurance</option>
<option value="Co-Op">Co-Op</option>
<option value="Dawson & Sanderson">Dawson & Sanderson</option>
<option value="Devon & Cornwall Pol Fed">Devon & Cornwall Pol Fed</option>
<option value="Europe Plus">Europe Plus</option>
<option value="Expand Travel">Expand Travel</option>
<option value="Fairsure">Fairsure</option>
<option value="Forces Mutual">Forces Mutual</option>
<option value="Getcover.com">Getcover.com</option>
<option value="Go2 Travel">Go2 Travel</option>
<option value="Great Rail Journeys">Great Rail Journeys</option>
<option value="GreatCover.com">GreatCover.com</option>
<option value="Insure & Go">Insure & Go</option>
<option value="Insurefor.com">Insurefor.com</option>
<option value="Jet2">Jet2</option>
<option value="Just Drive">Just Drive</option>
<option value="LeisureGuard">LeisureGuard</option>
<option value="MET Police Federation">MET Police Federation</option>
<option value="Mid Counties Co-Op">Mid Counties Co-Op</option>
<option value="MPI">MPI</option>
<option value="MRL">MRL</option>
<option value="Multitrip.com">Multitrip.com</option>
<option value="Neilson Staff">Neilson Staff</option>
<option value="Netflights">Netflights</option>
<option value="Norfolk Police Fed">Norfolk Police Fed</option>
<option value="OK TO TRAVEL">OK TO TRAVEL</option>
<option value="On The Beach">On The Beach</option>
<option value="Rock Trade">Rock Trade</option>
<option value="Suffolk Police Federation">Suffolk Police Federation</option>
<option value="Sunmaster">Sunmaster</option>
<option value="Sunshine">Sunshine</option>
<option value="TIGON">TIGON</option>
<option value="Travel Counsellors">Travel Counsellors</option>
<option value="Travel Republic">Travel Republic</option>
<option value="Travel Toad">Travel Toad</option>
<option value="Trust 2 Travel">Trust 2 Travel</option>
<option value="Tyne & Wear Fire Brigade">Tyne & Wear Fire Brigade</option>
<option value="UIA">UIA</option>
<option value="West Midlands Pol Fed">West Midlands Pol Fed</option>
</select>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="policyType">Policy Type <span class="required">*</span></label>
<div class="col-md-6">
<select id="policyType" name="policyType" style="height: 34px; padding: 6px 12px;" onchange="getCoverLevels();">
<option value="">Select Insurance Product</option>
</select>
</div>
</div>
<div class="form-group">
<label class="col-md-3 control-label" for="coverLevel">Cover Level <span class="required">*</span></label>
<div class="col-md-6">
<select id="coverLevel" name="coverLevel" style="height: 34px; padding: 6px 12px;">
<option value="">Select Policy Type</option>
</select>
<p>
<span class="help-block lead" style="color: blue; font-size: 16pt; font-weight: bold; padding-top: 20px;">Submit button is at the bottom of the page.</span>
</p>
</div>
</div>
</form>
</div>
</section>
</div>
</div>
</div>
<br>
<div role="main" class="main" id="claimForms">
<div class=" container">
<hr>
<h4>Step 2</h4>
<h2>Claim Form Selection</h2>
<div class="row">
<div class="col-md-12">
<p class="lead">
Place a checkmark next to the Claim Forms you need and, if you have entered a valid email address above, we will email the Claim Forms to you for completion.
</p>
</div>
</div>
<hr>
<div class="row">
<div class="col-md-2"></div>
<div class="col-md-8">
<div id="togglesection">
<div class="row">
<div class="col-md-12">
<input type="checkbox" class="center claimForm" id="claimFormCancellation">
<label class="checkboxheading">Cancellation</label>
<p class="checkboxtext">You will need this form if you had to cancel your trip before your departure.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Cancellation FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following covers a variety of questions you may have if you need to make a cancellation claim as a result of cancelling your holiday / trip before your departure date.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The cancellation claim form has a checklist that details what type of evidence is required for cancellation claims but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Tour operator’s cancellation invoice</strong> – This must show the amount the tour operator has charged as a cancellation fee. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the cancellation invoice for each item being claimed. If you booked your trip over the internet please ALSO send copies of the cancellation emails you received If you booked your trip through a travel agent please ALSO send copies of the agent’s cancellation confirmation</p>
<p><strong>Unused tickets</strong> – Tickets and invoices relating to any unused pre booked excursion, theme park entrance, activity, ski pass, theatre tickets etc. for which you are claiming</p>
<p><strong>Medical / Injury / Death</strong> – The attached Medical Certificate completed by the USUAL GP. We are sorry but we cannot accept the medical certificate completed by anyone other than the usual GP of the person causing the cancellation. The original death certificate (which we will return) or a certified copy If the deceased was insured under this policy we will require a copy of the Grant of Probate</p>
<p><strong>Redundancy</strong> – A letter from your employer confirming the date you were notified of your redundancy and the length of your employment</p>
<p><strong>Withdrawal of leave</strong> – Your employer must provide a letter confirming that your planned leave was authorised and subsequently withdrawn. This must also include the date you were first notified of this and the reason why your leave has been withdrawn</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. When should I cancel my booking?</label>
<div class="toggle-content">
<p>This should be done as soon as cancellation is anticipated to ensure that any cancellation charges applied to the booking are kept as low as possible. It is important to note that if cancellation notice is unnecessarily delayed any increase in charges will likely be excluded from the claim.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. How do I get the confirmation of booking and cancellation invoices?</label>
<div class="toggle-content">
<p>These will have been provided to you by the tour operator or airline etc. at the time of booking and paying for the trip / holiday and then at the time of cancelling the booking. These are important to your claim and will be required so please contact them to obtain copies if you need to.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. Will you pay the administration fee charged for the provision of the cancellation invoice?</label>
<div class="toggle-content">
<p>No as the insurance only covers pre-paid holiday costs.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. Will you pay the cancellation costs for a non-insured person?</label>
<div class="toggle-content">
<p>No. The cancellation claim can only include costs for those people insured under our policy. Non- insured claimants must claim through their own insurance and if necessary, refund you for any costs you paid on their behalf.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Who has to complete the medical certificate attached to the claim form?</label>
<div class="toggle-content">
<p>This has to be completed by the usual GP of the patient. It has to be the GP as he will have access to the patients previous medical history details which a consultant or specialist may not have.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. Will you accept my GP’s own medical certificate?</label>
<div class="toggle-content">
<p>Unfortunately we can only accept our medical certificate as it has been designed to ask questions relevant to this type of insurance claim. Our medical certificate will be attached to the downloaded cancellation claim form.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>8. Who pays for the completion of the medical certificate?</label>
<div class="toggle-content">
<p>Costs of this nature are your responsibility and cannot be claimed back as part of your overall claim.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>9. Will you accept a death certificate instead of a medical certificate?</label>
<div class="toggle-content">
<p>
As a general rule if the claim relates to an insured person our medical certificate must be completed as this will provide previous medical history details.
<br>
<br>
However, for cancellation as a result of the death of a non-insured person we suggest you send the death certificate first and we will advise you if further information is required.
</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>10. What is a packaged holiday?</label>
<div class="toggle-content">
<p>This is where the tour operator sells the travel and accommodation as a whole instead of offering each element separately.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>11. What is a pre-booked excursion?</label>
<div class="toggle-content">
<p>Many policies will cover pre-booked excursion costs but only if these have been booked and paid for prior to departure from the UK.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>12. Will you refund the Air Passenger Duty Tax?</label>
<div class="toggle-content">
<p>No. This tax is levied by airlines and only applies if you actually travel therefore it should be refunded by the airline if you cancel the flight.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>13. Will you pay the administration fee charged by the airline to reclaim my APD tax?</label>
<div class="toggle-content">
<p>No as the insurance only covers pre-paid holiday costs.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>14. My Policy says I have to pay an excess – what is this?</label>
<div class="toggle-content">
<p>An excess is the first amount of a claim that you are responsible for (it can also be known as a deductible) and may apply to more than one section of the policy and more than one incident.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>15. How much is the excess?</label>
<div class="toggle-content">
<p>The value of the excess will vary according to the type of insurance you have, it is usually shown in a table of benefits on your insurance policy but can also be found in the “what’s not covered” or “exclusions” part of the policy.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>16. What is an increased excess?</label>
<div class="toggle-content">
<p>In some cases where a specific medical condition exists Insurers may apply an increased excess. This will be shown on the endorsement or medical screening document attached to your policy wording.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>17. What is an excess waiver?</label>
<div class="toggle-content">
<p>Some policies offer to waive this excess for a small increase in premium and this will be shown on your endorsement attached to your policy. Check the terms and conditions of your policy wording to see if your policy offers this waiver.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>18. When do I pay the excess?</label>
<div class="toggle-content">
<p>In most cases we deduct the excess from any payment we may make to you.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-md-2"></div>
<div class="col-md-8">
<div id="togglesection">
<div class="row">
<div class="col-md-12">
<input type="checkbox" class="center claimForm" id="claimFormMedical">
<label class="checkboxheading">Medical, Associated Expenses and Hospital Benefit</label>
<p class="checkboxtext">You will need this form if you had to seek medical treatment, had to stay longer than planned due to medical reasons or need to claim hospital benefit as a result of an in-patient hospital stay.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Medical and Associated Expenses FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following covers a variety of questions you may have if you need to make a medical expenses claim and includes claims for dental treatment and hospital benefit.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The medical expenses claim form has a checklist that details what type of evidence is required for medical claims but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Unused tickets</strong> – Tickets and invoices relating to any unused pre booked excursion, theme park entrance, activity, ski pass, theatre tickets etc. for which you are claiming</p>
<p><strong>Evidence to support the claim</strong> – Medical/dental receipts itemising the treatment/prescription and associated costs. Medical/dental reports detailing the condition and treatment provided. Written evidence from the treating doctor of the medical requirement to either extend the stay or return home early. Proof of admission and discharge date and time if you were treated as an in-patient</p>
<p><strong>Additional travel and accommodation costs</strong> – Hotel/accommodation invoice showing dates, costs and names of guests. Travel tickets / invoice showing date, cost and passenger names</p>
<p><strong>3rd party responsibility</strong> – Name, address and general information about the person or company whom you feel was responsible for your illness or injury. Photographic evidence should be provided if available. Police report if applicable. Details of any solicitor or company you have appointed to handle a personal injury claim on your behalf</p>
<p><strong>Death</strong> – Death certificate or certified cop. Grant of Probate or Letters of Administration if the deceased is the claimant</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. I dealt with the emergency assistance company so why do I now have to deal with you?</label>
<div class="toggle-content">
<p>The Emergency Assistance team handle your emergency case management whilst you are still abroad but once you return to the UK we, as the claims management company, take over and manage your personal claim and payment for outstanding medical bills. We do share information between us but it will be necessary for you to complete our claim form before we can continue with your claim.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. What is an Emergency Assistance company?</label>
<div class="toggle-content">
<p>Typically an Emergency Assistance company is appointed by Insurers to provide a 24/7 365 service to travellers in need of medical emergency assistance. They liaise with hospitals and doctors to ensure the most appropriate medical management and provide relevant guarantees for the medical costs. They also take care of extended medical stays, additional flights and accommodation and early return repatriations.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. When should I contact the emergency assistance company?</label>
<div class="toggle-content">
<p>Most policies state under what circumstances and when you need to make contact with the emergency assistance company but usually they state you must make immediate contact in the event of a serious injury, illness or hospitalisation or where repatriation or curtailment is being considered. However, if you need help for any reason their number is available for you to use.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. What is a cost containment company and why has my claim been referred to them?</label>
<div class="toggle-content">
<p>A cost containment company is appointed by Insurers to liaise with hospitals, doctors and clinics to ensure that only the most reasonable and appropriate costs for the treatment given to you are charged. This won’t affect your medical care or your financial standing in that country but is important in controlling Insurers healthcare claims costs. If your claim has been referred to them they will be responsible for arranging the payment of any outstanding bills.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Will you pay for any “out of pocket” expenses?</label>
<div class="toggle-content">
<p>In general insurance policies will not cover you for incidental expenses such as taxi fares (including those of a relative to visit you in hospital) food and drink and telephone calls.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. Who is entitled to Hospital Benefit?</label>
<div class="toggle-content">
<p>This is only paid to the person being hospitalised as an in-patient and is usually calculated from the date and time of your admission through to the date and time of your discharge. The amount payable is dependent upon the level of cover purchased and will be detailed in your policy schedule.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>8. Can I claim for additional travel and accommodation costs?</label>
<div class="toggle-content">
<p>If you had to stay longer than planned due to medical advice and these costs were approved by the 24 hour emergency assistance team then these costs can form part of your medical expense claim.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>9. Why am I getting reminders for unpaid medical bills already submitted to you?</label>
<div class="toggle-content">
<p>It is not always possible to settle outstanding bills immediately as we may need to ask the hospital for more information so if you receive a reminder simply send it over to us and we’ll let their accounts department know why it’s still outstanding.</p>
<p>Don’t forget to include your claim reference number please!</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>10. Further unpaid bills have arrived in connection with my claim – help!</label>
<div class="toggle-content">
<p>Don’t worry this happens all the time!</p>
<p>If you have already sent your claim form back to us simply send this unpaid bill onwards remembering to quote your claim reference number and providing it is a covered expense we will make the necessary arrangements to pay it.</p>
<p>If you have yet to return your claim papers we would ask you to do this ASAP and mark this bill as unpaid on your claim form. If it is a covered expense we will make the necessary arrangements to pay it.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>11. How do you convert foreign currency values to £ sterling?</label>
<div class="toggle-content">
<p>We use the rate of exchange that applied on the first day you were treated as published by XE.com. If however you paid any bills by credit or debit card then we are happy to use the rate of exchange applied by your bankers but unfortunately we will not pay any commission charges that may be applicable. If you wish us to use this rate of exchange them please send a copy of your bank statement showing the £ sterling equivalent and rate of exchange applied.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>12. Why do you need to know my National Insurance number?</label>
<div class="toggle-content">
<p>The UK has a reciprocal healthcare agreement with all European Economic Area (EEA) countries which means that if you need urgent or immediate medical attention whilst visiting the country the state healthcare will be provided at a reduced cost. This applies to UK residents and providing a National Insurance number is one way of proving your entitlement to this. We need this number to reclaim any costs falling under this agreement on behalf of your travel insurers.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>13. Why do you need to know about other insurance policies I may have?</label>
<div class="toggle-content">
<p>Insurers have agreed to share the cost of a claim if more than one policy covers the same incident. This helps keep insurance premiums down and in most cases won’t affect any no-claims bonus you may have.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>14. My Policy says I have to pay an excess – what is this?</label>
<div class="toggle-content">
<p>An excess is the first amount of a claim that you are responsible for (it can also be known as a deductible) and may apply to more than one section of the policy and more than one incident.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>15. How much is the excess?</label>
<div class="toggle-content">
<p>The value of the excess will vary according to the type of insurance you have, it is usually shown in a table of benefits on your insurance policy but can also be found in the “what’s not covered” or “exclusions” part of the policy.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>16. What is an increased excess?</label>
<div class="toggle-content">
<p>In some cases where a specific medical condition exists Insurers may apply an increased excess. This will be shown on the endorsement or medical screening document attached to your policy wording.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>17. What is an excess waiver?</label>
<div class="toggle-content">
<p>Some policies offer to waive this excess for a small increase in premium and this will be shown on your endorsement attached to your policy. Check the terms and conditions of your policy wording to see if your policy offers this waiver.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>18. When do I pay the excess?</label>
<div class="toggle-content">
<p>In most cases we deduct the excess from any payment we may make to you.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>19. I keep getting reminders for unpaid bills from the USA, why is this?</label>
<div class="toggle-content">
<p>The USA healthcare system is complicated and if you’ve been unlucky enough to be hospitalised you may receive many bills from different service providers. This is quite normal. Even though you may have contacted your emergency assistance company and they may have issued a guarantee, once your name is in the hospital records you may get reminders. If you do receive these you should send the bill to the assistance company. If you didn’t contact your assistance company you will need to register a claim with us. Until the claim is agreed by us you will still receive reminders and you will still be liable for its payment. On occasions the USA medical system means that they may use a debt recovery agent to contact you.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>20. I paid a deposit at the hospital, how do I claim this back?</label>
<div class="toggle-content">
<p>Some private hospitals are charging patients a deposit before any treatment is provided and this can be anything from £1,000 to £3,000 (in local currency). This is their right and unfortunately UK Insurers are unable to prevent it. If during your stay the hospital receives a guarantee from your assistance company that your claim is covered then they will normally refund you before you leave. If the deposit is not refunded you will need to speak to your assistance company to find out why a guarantee was not issued and when it will be as the hospital will not normally refund this without the guarantee. We are unable to refund the deposit as part of your claim process.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
</div>
</div>
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<div id="togglesection">
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<input type="checkbox" class="center claimForm" id="claimFormPE">
<label class="checkboxheading">Personal Effects, Money, Passport and Travel Documents</label>
<p class="checkboxtext">You will need this form if you need to claim for the loss, theft or damage to personal effects,have lost or had money stolen or had to replace your passport or travel documents. </p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Personal Effects and Money FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following covers a variety of questions you may have if you need to make a claim for the theft, loss or damage to personal effects, have lost or had money stolen or had to replace your passport or travel documents whilst abroad.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The personal effects, money, passports and travel documents claim form has a checklist that details what type of evidence is required for claims for the theft, loss or damage to personal property, lost or stolen money or expenses incurred to obtain a replacement passport or travel documents but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Evidence to support money claims</strong> – Bank or building society statements showing cash withdrawal, currency conversion slips, Police report, reps report, hotel report</p>
<p><strong>Evidence to support personal effects claims</strong> – Original purchase receipts or credit card/bank statements showing purchase details, manuals and guarantee cards for watches, cameras, photographic equipment, phones, laptops etc. Photos or valuations of jewellery<br>
Airline or carrier tickets, baggage check tags,
<br>
Repair estimate or confirmation that item is beyond economical repair from a reputable dealer, (we may also ask for the item to be sent to us)<br>
Police report, reps report, hotel report for loss or theft; Carrier report, PIR (airline report) for airline loss or damage<br>
Rental car agreement for theft from vehicles<br>
Letter confirming items deemed irretrievably lost for losses whilst in the custody of the carrier / airline</p>
<p><strong>Evidence to support passport / travel documents claims</strong> – Receipts for travel, accommodation and incidental expenses incurred to obtain a replacement passport or travel documents.<br>
Police report</p>
<p><strong>3rd party responsibility</strong> – Name, address and general information about the person or company whom you feel was responsible for the loss or damage to your property other than for claims occurring in the custody of the airline or carrier.</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. Why do you need receipts?</label>
<div class="toggle-content">
<p>Most policies state that proof of age, value and ownership of the items being claimed must be provided and the easiest way for this is to send in the purchase receipt. It is important to note that some policies may exclude a claim, or part of, if there is no proof of age, value and ownership.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. What if I don’t have purchase receipts?</label>
<div class="toggle-content">
<p>Alternatives such as credit card /bank statements showing the purchase transaction date and value, insurance valuations, photographs, instruction manuals, guarantee documentation for watches, cameras or other electrical or electronic goods and duplicate receipts obtained from the store can be submitted in support of your claim but it is important to note that they are not guaranteed to be accepted as proof of value, age and ownership.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. Why are deductions for wear and tear or depreciation made?</label>
<div class="toggle-content">
<p>Typically your travel policy will be one of indemnity which means it will only put you back in the situation you were in at the time of the loss. This means that we will view each item and make reasonable adjustments to the value where necessary.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. Can I dispose of my damaged items?</label>
<div class="toggle-content">
<p>No. All damaged items must be kept as we may need to inspect them or have them assessed by a reputable repairer. We may reject a claim where the damaged items are no longer available so hold on to them until the claim is finalised.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Can I arrange to replace my damaged items?</label>
<div class="toggle-content">
<p>We do not recommend you do this until we have had the opportunity to review the claim as the item may be repairable or we may be able to obtain a replacement through our supplier network at discounted rates.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. What is a PIR and why is it necessary?</label>
<div class="toggle-content">
<p>A Property Irregularity Report is a report issued by an airline with reference to the loss, damage or delay of your checked-in bags. Airlines won’t begin looking for your lost bags until this form has been completed and with some airlines, the tracking number quoted on the form will enable you to track the whereabouts of your missing or delayed bags via their tracking agent’s website!<br>
The issuance of this form is an acknowledgement by the airline that the matter has been reported and may enable your travel insurers to claim back some of their outlay from them.<br>
Without this PIR your claim may not be accepted.<br>
</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>8. What is a carriers report and why is it necessary?</label>
<div class="toggle-content">
<p>A Carriers report is a report issued by a carrier (shipping company, coach company etc.) with reference to the loss, damage or delay of your checked-in bags. Carriers won’t begin looking for your lost bags until this form has been completed and with some carriers, the tracking number quoted on the form will enable you to track the whereabouts of your missing or delayed bags via their tracking agent’s website!<br>
The issuance of this form is an acknowledgement by the carrier that the matter has been reported and may enable your travel insurers to claim back some of their outlay from them.<br>
Without the carriers report your claim may not be accepted.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>9. I didn’t get a police report for my lost or stolen possessions.</label>
<div class="toggle-content">
<p>Typically your insurance policy will say that you have to notify the police within 24 hours of the theft or loss and obtain a written police report detailing the circumstances and the items involved. If you can’t provide this or reported the matter to another authority then tell us on the claim form and attach whatever reports you do have. Your claim may not be covered but we will review it based on what you tell us.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>10. How do I prove the value of my money claim?</label>
<div class="toggle-content">
<p>This can be by way of cash withdrawal slips, bank statements or currency conversion slips. If your money wasn’t obtained by any of these methods then tell us why and we’ll let you know how you can prove the value and ownership.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>11. Why do you want to know about other claims I have made?</label>
<div class="toggle-content">
<p>It is industry practice to share details on claims trends and helps Insurers analyse the levels and values of cover offered within their policies.<br>
As active members of the <a href="http://www.ifig.org">Insurance Fraud Investigators Group</a> it is also part of our anti-fraud and anti-money laundering policy to check and ensure that all claims are valid and accurate.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>12. My Policy says I have to pay an excess – what is this?</label>
<div class="toggle-content">
<p>An excess is the first amount of a claim that you are responsible for (it can also be known as a deductible) and may apply to more than one section of the policy and more than one incident.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>13. How much is the excess?</label>
<div class="toggle-content">
<p>The value of the excess will vary according to the type of insurance you have, it is usually shown in a table of benefits on your insurance policy but can also be found in the “what’s not covered” or “exclusions” part of the policy.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>14. What is an excess waiver?</label>
<div class="toggle-content">
<p>Some policies offer to waive this excess for a small increase in premium and this will be shown on your endorsement attached to your policy. Check the terms and conditions of your policy wording to see if your policy offers this waiver.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>15. When do I pay the excess?</label>
<div class="toggle-content">
<p>In most cases we deduct the excess from any payment we may make to you.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
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<div id="togglesection">
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<input type="checkbox" class="center claimForm" id="claimFormBaggage">
<label class="checkboxheading">Delayed Baggage</label>
<p class="checkboxtext">You will need this form if your baggage was delayed on your outward journey. </p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Delayed Baggage FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following gives a brief overview of the questions you may have if your baggage was delayed on arrival at your holiday / trip destination and you had to purchase emergency essential items.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The delayed baggage claim form has a checklist that details what type of evidence is required for delayed baggage claims but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Evidence to support emergency expenses and items claimed</strong> – Receipts for emergency purchases made whilst awaiting receipt of your baggage<br>
Or credit card / bank statements showing the transactions<br>
Airline PIR or carrier report
<br>
Letter from airline / carrier confirming date and time baggage returned to you<br>
Airline / carrier tickets<br>
Baggage check tags</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. Why do you need receipts for my emergency items?</label>
<div class="toggle-content">
<p>Most policies pay “up to” the policy limit for delayed baggage emergency items and therefore the receipts will prove the amount you actually spent.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. What happens if I don’t have receipts?</label>
<div class="toggle-content">
<p>Your claim may not be accepted for the items you cannot supply a receipt for but tell us why and we may be able to review your claim based on these reasons.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. Is there an excess for these claims?</label>
<div class="toggle-content">
<p>No.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. Can I claim from the airline for the expenses you won’t cover?</label>
<div class="toggle-content">
<p>Typically the airlines and carriers cover the same type of costs as travel insurers but in certain circumstances where your “covered” expenditure exceeds the policy limit you may be able to claim the balance from the carrier. However, you need to declare your intention to do this to us.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Why do you need confirmation of the time my baggage was delivered?</label>
<div class="toggle-content">
<p>Most policies only cover your expenses if your baggage was delayed for a period in excess of 12 hours.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
</div>
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<div id="togglesection">
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<input type="checkbox" class="center claimForm" id="claimFormCurtailment">
<label class="checkboxheading">Curtailment</label>
<p class="checkboxtext">You will need this form if you had to cut short your trip once it had begun.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Curtailment FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following covers a variety of questions you may have if you need to make a curtailment claim as you returned home from your trip or holiday earlier than planned.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The curtailment claim form has a checklist that details what type of evidence is required for curtailment claims but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Unused tickets</strong> – Tickets and invoices relating to any unused pre booked excursion, theme park entrance, activity, ski pass, theatre tickets etc. for which you are claiming</p>
<p><strong>Evidence to support the claim</strong> – Medical Certificate completed by the USUAL GP of the non-travelling person whose illness or injury caused the curtailment. We are sorry but we cannot accept the medical certificate completed by anyone other than the usual GP of the person causing the curtailment</p>
<p>Medical report issued by the overseas treating doctor advising of the need to return early</p>
<p>The original death certificate (which we will return) or a certified copy</p>
<p>If the deceased was insured under this policy we will require a copy of the Grant of Probate</p>
<p><strong>Additional travel and accommodation costs</strong> – Hotel/accommodation invoice showing dates, costs and names of guests. Travel tickets / invoice showing date, cost and passenger names</p>
<p><strong>3rd party responsibility</strong> – Name, address and general information about the person or company whom you feel was responsible for your illness or injury. Photographic evidence should be provided if available. Police report if applicable. Details of any solicitor or company you have appointed to handle a personal injury claim on your behalf</p>
<p><strong>Armed Forces Withdrawal of leave</strong> – Your commanding officer must provide a letter confirming that your planned leave was authorised and subsequently withdrawn. This must also include the date you were first notified of this and the reason why your leave has been withdrawn</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. I dealt with the emergency assistance company so why do I now have to deal with you?</label>
<div class="toggle-content">
<p>The Emergency Assistance team handle your emergency case management whilst you are still abroad but once you return to the UK we, as the claims management company, take over and manage your personal claim and payment for outstanding medical bills. We do share information between us but it will be necessary for you to complete our claim form before we can continue with your claim.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. What is an Emergency Assistance company?</label>
<div class="toggle-content">
<p>Typically an Emergency Assistance company is appointed by Insurers to provide a 24/7 365 service to travellers in need of medical emergency assistance. They liaise with hospitals and doctors to ensure the most appropriate medical management and provide relevant guarantees for the medical costs. They also take care of extended medical stays, addition flights and accommodation and early return repatriations.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. When should I contact the emergency assistance company?</label>
<div class="toggle-content">
<p>Most policies state under what circumstances and when you need to make contact with the emergency assistance company but usually they state you must make immediate contact in the event of a serious injury, illness or hospitalisation or where repatriation or curtailment is being considered. However, if you need help for any reason their number is available for you to use.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. We curtailed but didn’t contact the emergency assistance company for approval.</label>
<div class="toggle-content">
<p>In these circumstances we would suggest you attach a covering letter to your claim form explaining what happened and why you didn’t contact the assistance company for approval. We will then review your claim based on the facts presented to us although this is no guarantee that the claim will be accepted.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Will you pay for any “out of pocket” expenses?</label>
<div class="toggle-content">
<p>In general insurance policies will not cover you for incidental expenses such as taxi fares (including those of a relative to visit you in hospital) food and drink and telephone calls.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. How are curtailment claim refunds calculated?</label>
<div class="toggle-content">
<p>Usually these are calculated on a proportionate value of pre-paid costs from the date of return to your home country so if you were on a 10 day holiday and returned after 8 days we would consider a claim for 2 days unused prepaid holiday costs.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>8. How do you convert foreign currency values to £ sterling?</label>
<div class="toggle-content">
<p>We use the rate of exchange that applied on the date you incurred the cost as published by XE.com. If however you paid any part of your curtailment claim by credit or debit card then we are happy to use the rate of exchange applied by your bankers but unfortunately we will not pay any commission charges that may be applicable. If you wish us to use this rate of exchange them please send a copy of your bank statement showing the £ sterling equivalent and rate of exchange applied.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>9. We curtailed due to the death of a relative in the UK, do we need a medical or death certificate?</label>
<div class="toggle-content">
<p>In the first instance we would ask you to submit the death certificate or a certified copy but dependent upon the cause and date of death and the date of purchasing the insurance we may ask that you get further medical information from the deceased’s GP.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>10. Our original pre-paid flights were used to return home early – can we claim them back?</label>
<div class="toggle-content">
<p>Generally the curtailment cover is for the proportionate refund of unused travel and accommodation costs so if the flights were used you may not be entitled to claim a refund.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>11. Why do you need to know about other insurance policies I may have?</label>
<div class="toggle-content">
<p>Insurers have agreed to share the cost of a claim if more than one policy covers the same incident. This helps keep insurance premiums down and in most cases won’t affect any no-claims bonus you may have.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>12. My Policy says I have to pay an excess – what is this?</label>
<div class="toggle-content">
<p>An excess is the first amount of a claim that you are responsible for (it can also be known as a deductible) and may apply to more than one section of the policy and more than one incident.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>13. How much is the excess?</label>
<div class="toggle-content">
<p>The value of the excess will vary according to the type of insurance you have, it is usually shown in a table of benefits on your insurance policy but can also be found in the “what’s not covered” or “exclusions” part of the policy.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>14. What is an increased excess?</label>
<div class="toggle-content">
<p>In some cases where a specific medical condition exists Insurers may apply an increased excess. This will be shown on the endorsement or medical screening document attached to your policy wording.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>15. What is an excess waiver?</label>
<div class="toggle-content">
<p>Some policies offer to waive this excess for a small increase in premium and this will be shown on your endorsement attached to your policy. Check the terms and conditions of your policy wording to see if your policy offers this waiver.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>16. When do I pay the excess?</label>
<div class="toggle-content">
<p>In most cases we deduct the excess from any payment we may make to you.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-md-2"></div>
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<div id="togglesection">
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<input type="checkbox" class="center claimForm" id="claimFormDelay">
<label class="checkboxheading">Travel Delay, Abandonment, Missed Departure</label>
<p class="checkboxtext">You will need this form if your departure is delayed, you abandoned your trip due to delay or you missed your departure. </p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Travel Delay, Abandonment, Missed Departure FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following covers a variety of questions you may have if you need to make a travel delay, missed departure or abandonment claim.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The travel delay, missed departure an abandonment claim form has a checklist that details what type of evidence is required to support the claim but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Evidence to support travel delay claims</strong> – Written evidence from the carrier (airline, coach company, cruise company, rail line etc.) confirming the exact reason for the delay together with the original date and time of departure and the eventual date and time of departure.</p>
<p><strong>Evidence to support missed departure claims</strong> – Written evidence proving pre booked public transport & itinerary.<br>
Original unused tickets /Receipts/tickets for additional travel and accommodation expenses.<br>
Proof of breakdown or accident to your vehicle.<br>
Written evidence from the carrier (airline, coach company, cruise company, rail line etc.) confirming the exact reason for the cancellation or curtailment of the scheduled public transport and the date & time the cancellation was notified.</p>
<p><strong>Evidence to support abandonment claims</strong> – Cancellation invoice or “No Show” letter. Written evidence from the carrier (airline, coach company, cruise company, rail line etc.) confirming the exact reason for the delay, the date & time you cancelled the booking together with details of any alternative travel arrangements offered to you.</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. I was delayed so why won’t you pay for the loss of my holiday time?</label>
<div class="toggle-content">
<p>Typically the travel delay cover is a set benefit based on the number of hours you were actually delayed and does not extend to cover you for the loss of holiday time as a result of the delay.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. Why do I have to provide proof from the carrier of the cause of delay and the date and time of eventual departure?</label>
<div class="toggle-content">
<p>Cover is only provided for specific causes of delay and the benefit is calculated on set time periods.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. Can I claim travel delay compensation from the airline as well?</label>
<div class="toggle-content">
<p>As the travel delay cover is a benefit you are entitled to claim from other sources as well. You may wish to explore this option by contacting your airline or following <a href="http://ec.europa.eu/transport/passengers/air/air_en.htm" target="_blank">this link</a> for more advice. </p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. Why do I have to check in before I can abandon my trip?</label>
<div class="toggle-content">
<p>Delays can change quickly – an apparent lengthy delay can be reduced by transferring to another carrier or departure point and as abandonment claims are only acceptable after a set delay period it is necessary to check in unless there has been a specific announcement requesting passengers NOT to check in to avoid congestion at departure points.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Can I claim for food and drink costs incurred whilst I was delayed?</label>
<div class="toggle-content">
<p>Typically the travel delay cover is a set benefit based on the number of hours you were actually delayed and does not extend to cover you for out of pocket expenses.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. Can I claim for the time delay in arriving at my destination?</label>
<div class="toggle-content">
<p>No. Cover is calculated up to your eventual departure time. The actual travelling time would have been experienced by you whether you were delayed or not.</p>
</div>
</section>
</div>
</div>
</section>
</div>
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<input type="checkbox" class="center claimForm" id="claimFormLegal">
<label class="checkboxheading">Legal Expenses</label>
<p class="checkboxtext">You will need this form if you wish to apply for legal expenses to pursue a claim against a third party. </p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Legal Expenses FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The Legal Expenses claim form has a checklist that details what type of evidence is required to support the claim but these claims can be very complex and it is not possible to expand on the required evidence until the initial claim is submitted.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Documentation</strong> – Please submit any documentation, photographs etc. which you have that may assist us in handling your claim.</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
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</section>
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</section>
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<input type="checkbox" class="center claimForm" id="claimFormAccident">
<label class="checkboxheading">Personal Accident</label>
<p class="checkboxtext">You will need this form to claim benefits payable in the event of serious accidental bodily injury resulting in death or permanent disablement.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Personal Accident FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following answers some general questions about personal accident claims. These claims are diverse and the documents and information required will vary from claim to claim. If in doubt please email us for further assistance <a href="#">[email protected]</a> </p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The personal accident claim form has a checklist that details what type of evidence is required for personal claims but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Tour operator’s booking invoice if the PA claim falls under a travel insurance policy</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item being claimed. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p>Death certificate for death claims, medical certificate for all other claims</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. I have several Personal Accident policies in addition to my travel policy, can I claim under all of them?</label>
<div class="toggle-content">
<p>In principle yes, as you can insure your life more than once.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. I am acting for a relative that has died, who will you pay if the claim is accepted?</label>
<div class="toggle-content">
<p>We will pay the person(s) nominated on the Grant of Probate.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. What happens if there is no probate or will?</label>
<div class="toggle-content">
<p>We will ask the next of kin to sign a Form of Indemnity. We will let you know if this is required and will forward the form at that time.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. I am unable to obtain a death certificate as there is to be an inquest and this could take a few months to be held, can you settle my claim without the death certificate?</label>
<div class="toggle-content">
<p>This will depend on the circumstances of the death and what other evidence exists.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. My relative died overseas; will you accept the death certificate from abroad?</label>
<div class="toggle-content">
<p>Yes, provided we are satisfied as to the validity of this document.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. My policy says you are entitled to conduct a post mortem, why is this?</label>
<div class="toggle-content">
<p>This would only be undertaken in very rare circumstances and if there is doubt about the cause of death.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>8. Will you need to have the claimant examined to prove their disability?</label>
<div class="toggle-content">
<p>In most cases we will try to deal with the claim based upon written reports from the patient’s GP, consultant or specialist, but in some instances we may wish for an examination to take place, we will tell you if this is required.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>9. Who will pay for any examination?</label>
<div class="toggle-content">
<p>If we ask for an examination, we will pay the consultants fee.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>10. Will you pay travelling expenses for me to get to the examination?</label>
<div class="toggle-content">
<p>As a rule No, these costs will have to borne by the claimant but we will arrange to have this done as close as possible to your home.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>11. Due to my disability I am unable to work and am in financial difficulties, are you able to offer an upfront payment whilst you process my claim?</label>
<div class="toggle-content">
<p>In certain circumstances this may be possible, but you should tell us about this as soon as possible.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
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<input type="checkbox" class="center claimForm" id="claimFormLiability">
<label class="checkboxheading">Personal Liability</label>
<p class="checkboxtext">You will need this form if a claim has been made against you in respect of injury, damage or loss.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Personal Liability FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following answers some general questions about personal accident claims. These claims are diverse and the documents and information required will vary from claim to claim. If in doubt please email us for further assistance <a href="#">[email protected]</a> </p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The Personal Liability claim form has a checklist that details what type of evidence is required for Personal Liability claims but we’ve also included it here.</p>
<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Evidence to support the claim</strong> – Letter of claim made against you, photographs evidencing the incident, copies of all documents relevant to the claim, full details of any solicitor or agent acting on behalf of the 3rd party.</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. What is Personal Liability?</label>
<div class="toggle-content">
<p>This section of your policy provides you with cover if you cause someone else an injury or damage someone else’s property.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. What do I do if someone claims against me?</label>
<div class="toggle-content">
<p>You must not reply to any claim you receive in this context but forward the unanswered correspondence to us immediately and we will take the necessary next steps.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. What happens if you decide I was liable?</label>
<div class="toggle-content">
<p>If we accept that you were legally liable, we will contact the other party and negotiate a settlement, so you will have no further involvement although we will advise you of the outcome. In some cases we will involve a solicitor who may contact you for further information but we will tell you if and when that happens.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. What if you decide I am not liable?</label>
<div class="toggle-content">
<p>We will explain why we cannot accept your claim. In some circumstances you may find that you have other insurance cover in place through your home contents policy which may be able to assist you.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Do you cover me if I am driving a vehicle and cause a crash?</label>
<div class="toggle-content">
<p>No. Travel insurance policies exclude liability claims that arise through your use of a motorised vehicle.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>7. Why do you need to know about other insurance policies I may have?</label>
<div class="toggle-content">
<p>Insurers have agreed to share the cost of a claim if more than one policy covers the same incident. This helps keep insurance premiums down and in most cases won’t affect any no-claims bonus you may have.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>8. My Policy says I have to pay an excess – what is this?</label>
<div class="toggle-content">
<p>An excess is the first amount of a claim that you are responsible for (it can also be known as a deductible) and may apply to more than one section of the policy and more than one incident.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>9. How much is the excess? </label>
<div class="toggle-content">
<p>The value of the excess will vary according to the type of insurance you have, it is usually shown in a table of benefits on your insurance policy but can also be found in the “what’s not covered” or “exclusions” part of the policy.</p>
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</section>
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</section>
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<input type="checkbox" class="center claimForm" id="claimFormCabinConfinement">
<label class="checkboxheading">Cabin Confinement Benefit and Unused Cruise Excursions</label>
<p class="checkboxtext">You will need this form if you were medically confined to your cabin by the ships medical officer and missed a pre-booked excursion or wish to claim for cabin confinement benefit.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Cabin Confinement and Unused Cruise Excursion FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following cover a variety of questions you may have if you need to make a claim for cabin confinement or unused cruise excursions.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The cabin confinement and unused cruise excursions claim form has a checklist that details what type of evidence is required but we have also included this here.</p>
<p><strong>Proof of travel – this is required for all claims to validate that the insurance purchased was appropriate for the trip and confirms the total holiday cost. WITHOUT THIS WE CANNOT PROCEED WITH YOUR CLAIM</strong></p>
<p>This must show total cost of the trip, the names of all passengers, the date of booking, the travel dates and must have been issued by the tour operator or travel provider etc. as either a booking invoice or confirmation email if you booked via the internet.</p>
<p>If you booked independent arrangements (e.g. car hire, travel tickets, accommodation etc.) please send the booking invoice or email for each item.</p>
<p>Credit card receipt or copy bank statement showing payment of the travel and accommodation arrangements.</p>
<p> </p>
<p>Please only send documents which refer to your actual booking details and not general literature concerning the overall holiday facilities, booking conditions, brochures etc.</p>
<p> </p>
<p><strong>Booked Itinerary</strong> – Official details issued by the tour operator / cruise provider of the original booked itinerary detailing all the prebooked Ports of Call and the dates on which the cruise was scheduled to arrive at each port.</p>
<p><strong>Evidence of cabin confinement</strong> – Letter from the ships doctor confirming confinement was due to medical reasons. This must show the start and end date of confinement and the medical reason for the confinement.</p>
<p><strong>Evidence of unused excursions</strong> – cover only applies if you miss any pre-booked excursions directly due to you being medically unfit and under cabin confinement at the time of the excursion.</p>
<p>Letter from ships doctor confirming the confinement was due to your medical incapacity. This must show the start and end date of confinement.</p>
<p>Tour operator’s booking invoice showing pre-booked excursion(s) details. This must include the date of booking, the total amount paid and date of the excursion(s).</p>
<p>Confirmation from the tour operator that no refund is due to you for the unused excursion(s).</p>
<p> </p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. Why do you need a letter from the ships medical officer?</label>
<div class="toggle-content">
<p>The benefit is only considered for payment if the confinement has been enforced on medical grounds and not by personal choice.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. What information is needed in the Medical Officer’s letter?</label>
<div class="toggle-content">
<p>This must confirm the start and end date & time of your confinement and must state the medical reason why it was necessary.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. Why do you need official confirmation of the reason for the itinerary change?</label>
<div class="toggle-content">
<p>Some reasons may be excluded from cover. All policies are different so we recommend you check your policy wording for clarity.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>5. Why do you need to know about previous treatment for the condition causing the confinement?</label>
<div class="toggle-content">
<p>We need to validate that any medical condition arising during a trip is either a new unrelated condition or, if an existing condition, had been declared and accepted by insurers prior to travel.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>6. Why do you need confirmation that no refund is due for my missed excursions when there is a letter confirming my confinement so it’s clear I didn’t go?</label>
<div class="toggle-content">
<p>The medical officers letter only confirms your confinement, it does not prove that the excursion company did not refund your money. A letter from the excursion company confirming no refund is due to you confirms the value of your claim.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
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<div id="togglesection">
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<input type="checkbox" class="center claimForm" id="claimFormItineraryChange">
<label class="checkboxheading">Itinerary Change</label>
<p class="checkboxtext">You will need this form if your scheduled itinerary was changed during the cruise and the ship could not dock at a pre-planned port.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Itinerary Change FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following cover a variety of questions you may have if you need to make a claim for itinerary change.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The itinerary change claim form has a checklist that details what type of evidence is required but we have also included this here.</p>
<p><strong>Proof of travel – this is required for all claims to validate that the insurance purchased was appropriate for the trip and confirms the total holiday cost. WITHOUT THIS WE CANNOT PROCEED WITH YOUR CLAIM</strong></p>
<p>This must show total cost of the trip, the names of all passengers, the date of booking, the travel dates and must have been issued by the tour operator or travel provider etc. as either a booking invoice or confirmation email if you booked via the internet.</p>
<p>If you booked independent arrangements (e.g. car hire, travel tickets, accommodation etc.) please send the booking invoice or email for each item.</p>
<p>Credit card receipt or copy bank statement showing payment of the travel and accommodation arrangements.</p>
<p> </p>
<p>Please only send documents which refer to your actual booking details and not general literature concerning the overall holiday facilities, booking conditions, brochures etc.</p>
<p> </p>
<p><strong>Booked Itinerary</strong> – Official details issued by the tour operator / cruise provider of the original booked itinerary detailing all the prebooked Ports of Call and the dates on which the cruise was scheduled to arrive at each port.</p>
<p><strong>Evidence of itinerary change</strong> – Official confirmation issued by the tour operator / cruise provider of the dates and locations of the abandoned ports and the date on which this change was notified to you. This confirmation must also include the precise reason for the itinerary change.</p>
<p>Please only send documents which refer to your actual booking details and not general literature concerning the overall holiday facilities, booking conditions, brochures etc.</p>
<p>If the evidence that you have does not show the above you will have to contact the company to obtain this as the claim will not proceed without this information.</p>
<p> </p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>2. Why do you need my pre-booked itinerary?</label>
<div class="toggle-content">
<p>The official itinerary booking documents will clearly list all the pre-booked ports of call which will prove the trip you intended to undertake.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>3. Why do you need to know the date my itinerary change was first notified to me?</label>
<div class="toggle-content">
<p>Generally itinerary change claims are only considered if the change occurred after your Sail Date and not prior to it.</p>
</div>
</section>
<section class="toggle toggle-secondary">
<label>4. Why do you need official confirmation of the reason for the itinerary change?</label>
<div class="toggle-content">
<p>Some reasons may be excluded from cover. All policies are different so we recommend you check your policy wording for clarity.</p>
</div>
</section>
</div>
</div>
</section>
</div>
</div>
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<div id="togglesection">
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<input type="checkbox" class="center claimForm" id="claimFormMissedPortDeparture">
<label class="checkboxheading">Missed Port Departure</label>
<p class="checkboxtext">You will need this form if you failed to arrive at the international departure point in time to board the ship on the initial international departure.</p>
</div>
</div>
<div class="toggle toggle-primary" data-plugin-toggle="">
<section class="toggle">
<label class="left">Click here for Missed Port Departure FAQs</label>
<div class="toggle-content">
<div class="toggle toggle-secondary toggle-simple">
<p class="left">The following cover a variety of questions you may have if you need to make a claim for Missed Port Departure.</p>
<section class="toggle toggle-secondary">
<label>1. What documents are required to support my claim?</label>
<div class="toggle-content">
<p>The missed port departure claim form has a checklist that details what type of evidence is required but we have also included this here.</p>
<p><strong>Proof of travel – this is required for all claims to validate that the insurance purchased was appropriate for the trip and confirms the total holiday cost. WITHOUT THIS WE CANNOT PROCEED WITH YOUR CLAIM</strong></p>
<p>This must show total cost of the trip, the names of all passengers, the date of booking, the travel dates and must have been issued by the tour operator or travel provider etc. as either a booking invoice or confirmation email if you booked via the internet.</p>
<p>If you booked independent arrangements (e.g. car hire, travel tickets, accommodation etc.) please send the booking invoice or email for each item.</p>
<p>Credit card receipt or copy bank statement showing payment of the travel and accommodation arrangements.</p>
<p> </p>
<p>Please only send documents which refer to your actual booking details and not general literature concerning the overall holiday facilities, booking conditions, brochures etc.</p>
<p> </p>
<p><strong>Booked Itinerary</strong> – Official details issued by the tour operator / cruise provider of the original booked itinerary detailing all the prebooked Ports of Call and the dates on which the cruise was scheduled to arrive at each port.</p>
<p><strong>Evidence applicable to the reason for your delay</strong></p>
<p>Professional repairer’s report evidencing breakdown or accident to the vehicle you were travelling in, whether owned by you or not. This must confirm date, time and location.</p>
<p>MOT certificate or latest service report if the delay was caused by a vehicle owned by you.</p>
<p>Written evidence from the carrier (airline, coach company, cruise company, rail line etc.) confirming the exact reason for the failure to their service of the scheduled public transport and the date & time this was announced if the delay was due to the public transport failing to deliver you on time.</p>
<p>Highways Agency / Police / AA / RAC etc report confirming accident or breakdown ahead of you resulting in your unexpected delay. This must confirm the location, reason for and duration of the delay if the delay was due to an incident on the highway such as an accident / extreme weather / congestion etc.</p>
<p> </p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
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<label>2. Why do you need MOT certificate or latest service report if the delay was caused by a vehicle owned by me?</label>
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<p>We need to validate that the vehicle was roadworthy and suitable for the journey you planned to undertake.</p>
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<label>3. Why do you need a copy of my bank / card statement showing I paid for the additional expenses when I am attaching the invoices?</label>
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<p>We need to validate that the additional accommodation and travel expenses were not paid for by the transport company that failed to deliver you to your departure point on time.</p>
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<label>4. Can I claim for food and drink costs incurred whilst I was catching up with my missed cruise?</label>
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<p>Most policies do not extend to cover any costs other than additional travel and accommodation (room only) costs.</p>
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<label>5. Can I claim for any days lost on my cruise as a result of missing the initial international departure?</label>
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<p>There is no compensation or refund available for any days lost.</p>
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<p class="left">The following answers some general questions about personal accident claims. These claims are diverse and the documents and information required will vary from claim to claim. If in doubt please email us for further assistance <a href="#">[email protected]</a> </p>
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<label>1. What documents are required to support my claim?</label>
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<p><strong>Proof of insurance and any medical endorsements – <u>POLICY OR CERTIFICATE OF TRAVEL INSURANCE / VALIDATION CERTIFICATE</u></strong> - your claim will be delayed if you do not submit this. <i>(Please note this is NOT the ATOL certificate)</i><br>
Employer’s details and policy number where you are insured under a company scheme, insurance reference number etc.</p>
<p><strong>Proof of travel</strong> – This must show total cost of the trip, the names of all passengers, the date of booking and the travel dates and come from the tour operator or airline. If you booked independent arrangements (i.e. car hire, travel tickets, accommodation etc.) please send the booking invoice for each item. If you booked your trip over the internet please ALSO send copies of the confirmation emails you received. If you booked your trip through a travel agent please ALSO send copies of the agents booking confirmation</p>
<p><strong>Documentation</strong> – Please submit any documentation, photographs etc. which you have that may assist us in handling your claim.</p>
<p><strong>Other Insurance</strong> – If you have submitted a claim connected to this one to another insurance company please send copies of all correspondence</p>
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